Gem City Home Care: Medicare Home Health Ratings in Dublin, OH
Gem City Home Care is a Medicare-certified home health agency in Dublin, OH: 4 of 5 stars for quality of patient care and 3 of 5 on the patient survey…
Gem City Home Care is a Medicare-certified home health agency based at 565 Metro Place South, Suite 160 in Dublin, OH 43017. Medicare first certified it in 2007, 19 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the Ohio average of 3. Its strongest result against the Ohio average is got better at walking or moving around; its weakest is falls with major injury.
What is Gem City Home Care's Medicare record?
| Agency | Gem City Home Care |
|---|---|
| Address | 565 Metro Place South, Suite 160, Dublin, OH 43017 |
| Phone | (614) 588-0228 |
| Medicare provider number (CCN) | 368184 |
| Ownership | Proprietary |
| Medicare-certified since | 06/25/2007 |
How does Gem City Home Care score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Gem City Home Care. It is better than the Ohio average on 6 and worse on 1.
| Measure | Gem City Home Care | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Started care on time | 99.2% | 96.2% | 96.6% | About the same |
| Got better at walking or moving around | 92.8% | 87.1% | 88.6% | Better |
| Got better at getting in and out of bed | 92.6% | 89% | 89.8% | Better |
| Got better at bathing | 94.7% | 89.4% | 90.7% | Better |
| Breathing improved | 94.4% | 90.5% | 91.5% | Better |
| Got better at taking medicines correctly | 92.2% | 86.8% | 88.3% | Better |
| Medication issues addressed on time | 95.9% | 94.2% | 94.4% | About the same |
| Flu shot status checked | 64% | 60.9% | 63.3% | Better |
| Met expected function at discharge | 73.3% | 75% | 71.7% | About the same |
| Falls with major injury (lower is better) | 2.3% | 1% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.3% | 0.2% | 0.2% | About the same |
Where it stands out: got better at walking or moving around, got better at taking medicines correctly and got better at bathing.
Where it trails: falls with major injury.
What do patients say about Gem City Home Care?
74% of surveyed patients said they would definitely recommend Gem City Home Care, based on 173 completed surveys. The Ohio average is 77%.
| Survey question | Gem City Home Care | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Team gave care in a professional way | 87% | 89% | 89% | About the same |
| Team communicated well | 86% | 87% | 86% | About the same |
| Team discussed medicines, pain and home safety | 77% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 83% | 86% | 85% | Worse |
| Would definitely recommend the agency | 74% | 77% | 79% | Worse |
Do Gem City Home Care's patients end up back in the hospital?
Medicare rates Gem City Home Care better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 86.2% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
| Preventable hospital stays during care | Same As National Rate | 10.6% |
Which home health services does Gem City Home Care provide, and which does it not?
Gem City Home Care reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Gem City Home Care? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Columbus-area ZIP codes does Gem City Home Care serve?
Gem City Home Care tells Medicare it serves 66 ZIP codes in Columbus and Franklin, Delaware, Licking, Fairfield and Union counties, out of 86 in total.
- 43004
- 43015
- 43016
- 43017
- 43021
- 43025
- 43026
- 43031
- 43035
- 43036
- 43040
- 43045
- 43046
- 43054
- 43055
- 43061
- 43062
- 43065
- 43066
- 43067
- 43068
- 43071
- 43074
- 43077
- 43081
- 43082
- 43085
- 43105
- 43110
- 43112
- 43119
- 43123
- 43125
- 43130
- 43147
- 43157
- 43201
- 43202
- 43203
- 43204
- 43205
- 43206
- 43207
- 43209
- 43211
- 43212
- 43213
- 43214
- 43215
- 43217
- 43219
- 43220
- 43221
- 43222
- 43223
- 43224
- 43227
- 43228
- 43229
- 43230
- 43231
- 43232
- 43235
- 43240
- 43344
- 43358
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Gem City Home Care before starting care?
Ask about fall prevention
2.3% of its patients had a fall with a major injury during care, against 1% across Ohio. Ask for a home safety review at the first visit and what they change after a fall.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve Dublin, OH?
These Medicare-certified agencies are also based in or near Dublin.
- National Church Residences Home and Community Serv — 3.5 of 5 stars
- Aspire Home Healthcare of Ohio — 4 of 5 stars
- Ohiohealth Home Health With Compassus — 3 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Gem City Home Care Medicare-certified?
Yes. Gem City Home Care is certified by Medicare under provider number 368184 and has been since 2007. Original Medicare pays certified agencies directly for covered home health care.
What is Gem City Home Care's Medicare star rating?
4 out of 5 for quality of patient care. The Ohio average is 3. Its patient survey rating is 3 out of 5.
Does Gem City Home Care provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
