Heartland Hospice: Medicare Hospice Quality Record in Columbus, OH
Heartland Hospice is a Medicare-certified hospice in Columbus, OH with a Hospice Care Index of 9 out of 10 and 3 of 5 stars from family caregivers. Visit…
Heartland Hospice is a Medicare-certified hospice based at 4565 Beecher Crossing North, Suite D in Columbus, OH 43230. It has been certified since 2004. It cares for about 401 patients on an average day, making it one of the larger hospices in the area. It scores 9 out of 10 on Medicare's Hospice Care Index; the Ohio average is 9.3. Family caregivers rate it 3 out of 5 stars. The index flags 3 areas where it is worse than the Ohio average, starting with gaps in nursing visits longer than 7 days.
What is Heartland Hospice's Medicare record?
| Hospice | Heartland Hospice |
|---|---|
| Address | 4565 Beecher Crossing North, Suite D, Columbus, OH 43230 |
| Phone | (614) 840-9856 |
| Medicare provider number (CCN) | 361620 |
| Ownership | For-Profit |
| Medicare-certified since | 11/23/2004 |
How does Heartland Hospice score on Medicare's Hospice Care Index?
Heartland Hospice scores 9 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Ohio average it is better on 0 of the indicators below and worse on 3.
| Indicator | Heartland Hospice | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 64.3% | 50.7% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 8.1% | 8.4% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 44.9% | 34.1% | 37.4% | Worse |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 20.6% | 8.2% | 8.5% | Worse |
| Live discharge followed by death in hospital (lower is better) | 2.3% | 1.4% | 2.1% | About the same |
| Nurse minutes per routine home care day | 12.4 min | 14.3 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 9.3% | 8.7% | 9.6% | About the same |
| Patients visited by a nurse in the last 3 days of life | 93.5% | 93.1% | 89.3% | About the same |
Separately, 98.8% of its patients received all seven recommended care steps at admission (Ohio average 97%) and 64.8% were visited by a nurse or social worker on at least two of their last three days (Ohio average 62.2%).
What do families say about Heartland Hospice?
83% of family caregivers said they would definitely recommend Heartland Hospice; the Ohio average is 84%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Heartland Hospice | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Team always communicated well | 78% | 81% | 82% | Worse |
| Team always provided timely help | 73% | 77% | 78% | Worse |
| Team always treated the patient with respect | 90% | 91% | 91% | About the same |
| Right amount of emotional and spiritual support | 92% | 92% | 91% | About the same |
| Patient always got help for pain and symptoms | 73% | 75% | 76% | About the same |
| Caregivers rated the hospice 9 or 10 | 79% | 82% | 83% | Worse |
| Would definitely recommend the hospice | 83% | 84% | 85% | About the same |
Where does Heartland Hospice deliver care, and to whom?
46% of heartland hospice's care is delivered at home and its largest patient group by diagnosis is dementia (30%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| At home | 46% |
| In assisted living | 27% |
| In a nursing facility | 25% |
| In a skilled nursing facility | 2% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 30% |
| Heart and circulatory disease | 20% |
| Cancer | 16% |
| Respiratory disease | 14% |
| Other conditions | 14% |
| Stroke | 10% |
Which Columbus-area ZIP codes does Heartland Hospice serve?
Heartland Hospice tells Medicare it serves 70 ZIP codes in Columbus and Franklin, Delaware, Licking, Fairfield and Union counties.
- 43001
- 43004
- 43013
- 43015
- 43016
- 43017
- 43021
- 43023
- 43026
- 43031
- 43035
- 43040
- 43046
- 43054
- 43055
- 43056
- 43061
- 43062
- 43065
- 43067
- 43068
- 43074
- 43080
- 43081
- 43082
- 43085
- 43102
- 43105
- 43109
- 43110
- 43112
- 43119
- 43123
- 43125
- 43130
- 43136
- 43147
- 43148
- 43154
- 43155
- 43201
- 43202
- 43203
- 43204
- 43205
- 43206
- 43207
- 43209
- 43211
- 43212
- 43213
- 43214
- 43215
- 43217
- 43219
- 43220
- 43221
- 43222
- 43223
- 43224
- 43227
- 43228
- 43229
- 43230
- 43231
- 43232
- 43235
- 43240
- 43344
- 43740
What should you ask Heartland Hospice before choosing it?
Ask how often the nurse visits
64.3% of Heartland Hospice's patients went more than seven days without a nursing visit at some point, against 50.7% across Ohio. Ask for the planned visit schedule in writing and who decides when it changes.
Ask how eligibility is reviewed
44.9% of its live discharges came after six months or more of care (Ohio average 34.1%). Ask how often the doctor recertifies eligibility and what support is offered if a patient is discharged.
Ask how a crisis at home is handled
20.6% of its live discharges were followed by a hospital stay and a return to hospice (Ohio average 8.2%). Ask who comes to the house in a symptom crisis and how fast.
Ask how fast they can admit
Ask how soon after the call a nurse can come out, including evenings and weekends, and how quickly medications and equipment arrive.
Which other hospices serve Columbus, OH?
- Gentiva I — Hospice Care Index 10 of 10
- Mount Carmel Hospice — Hospice Care Index 10 of 10
- Ohiohealth Hospice With Compassus — Hospice Care Index 10 of 10
- Suncrest Hospice — Hospice Care Index 10 of 10
- Zusman Community Hospice — Hospice Care Index 10 of 10
- Caretenders Hospice — Hospice Care Index 8 of 10
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Heartland Hospice Medicare-certified?
Yes. Heartland Hospice is certified by Medicare under provider number 361620 and has been since 2004.
What is Heartland Hospice's Hospice Care Index score?
9 out of 10 in the current Medicare data. The Ohio average is 9.3.
How large is Heartland Hospice?
It cares for about 401 patients on an average day.
