Willow Brook at Delaware Run

Assisted living in Delaware, Ohio. 322 licensed beds, ODH State ID 2540R, Delaware County. Last verified October 2026.

Willow Brook at Delaware Run is a 322-bed assisted living community in Delaware, Ohio, licensed by the Ohio Department of Health as a Residential Care Facility (State ID 2540R) since 2009. Below is everything the Ohio Department of Health and the Ohio Department of Aging publish about it, and how to use that record when you visit.

Is Willow Brook at Delaware Run licensed by the Ohio Department of Health?

Yes. Willow Brook at Delaware Run holds an active Residential Care Facility license, ODH State ID 2540R, for 322 beds; the current license runs from January 1, 2026 to December 31, 2026.

What do Ohio inspection records show for Willow Brook at Delaware Run?

Ohio's Long-Term Care Consumer Guide lists 3 ODH licensure surveys for Willow Brook at Delaware Run in roughly the past four years, with 2 citations in total; the most recent, on March 11, 2025, found 0.

That works out to 0.7 citations per licensure survey, against a Columbus-area median of 1.7. That is at or below the regional median, a good sign, though surveys only capture what inspectors saw on the day.

Licensure surveys

Complaint surveys

Complaint investigations: 5 on record with 2 citations; none was flagged for substandard care or immediate jeopardy. ODH runs a complaint survey when someone files a concern, so the count reflects reporting as well as care.

Read each survey's findings on the Consumer Guide inspection page by clicking its date.

What do residents say about Willow Brook at Delaware Run in Ohio's satisfaction survey?

Ohio has not published a 2025-2026 resident satisfaction score for Willow Brook at Delaware Run; the state withholds a score when too few residents are eligible or respond, so the absence is not a negative finding on its own.

You can check the current status in the state's Long-Term Care Quality Navigator. Without a survey score, the inspection record above and a conversation with current residents' families carry more weight.

Family survey (2021). In the older Residential Care Facility Family Satisfaction Survey, families rated Willow Brook at Delaware Run 63.2 out of 100 against a state average of 76.9. Treat it as background, since it predates current leadership at many communities. 2021 family survey report (PDF).

What does Willow Brook at Delaware Run publish about itself?

Willow Brook at Delaware Run is located at 100 Delaware Crossing W., Delaware, OH 43015, in Delaware County. According to the operator's own website, the community offers independent living, transitional living, assisted living, and memory care. It is the sister campus to Willow Brook Christian Village, connected by a free resident shuttle between the two Delaware locations.

Independent living suits active seniors who don't need regular hands-on care, transitional living offers a step-up level of support between independent and assisted living, assisted living adds daily help with bathing, dressing, and medication management, and memory care is structured specifically for residents living with Alzheimer's disease or another dementia. Specific programming and current availability should be confirmed directly with Willow Brook.

From the community's own published information, checked when this listing was first verified (2026). Amenities and programs change; confirm them on a visit. The community's official page.

Does Willow Brook at Delaware Run provide memory care?

Willow Brook at Delaware Run's ODH record does not register Alzheimer's disease services; if the community markets memory care, ask for the written special care unit policies Ohio requires before admission under OAC 3701-16-07(F)(5).

ODH does not issue a separate memory care license, so for private-pay families those written policies are the one document that spells out the unit's admission and discharge criteria, weekly staffing plan, staff training, activities, added costs and physical design. Compare them side by side with another community's. How Ohio regulates memory care.

Where is Willow Brook at Delaware Run, and what else is licensed nearby?

Willow Brook at Delaware Run is at 100 Delaware Crossing West, Delaware, Ohio 43015, in Delaware County, where families are served by the Central Ohio Area Agency on Aging (COAAA) and the Region 6 Long-Term Care Ombudsman (1-800-536-5891).

Delaware County is one of Ohio's fastest-growing counties, and most of its licensed communities sit along the US-23, Polaris and Sawmill Parkway corridors in Lewis Center, Powell, Westerville and Delaware. Delaware County families typically use OhioHealth Grady Memorial in Delaware or the Westerville and Polaris-area campuses, with Riverside Methodist and the Ohio State medical center about 25 to 40 minutes south; ask how the community handles rides to specialist appointments. See our Delaware senior care guide and the Delaware County guide.

Other licensed communities near Delaware

• The Centrum at Willow Brook · Delaware, 131 licensed beds
• The Inn at Olentangy Trail · Delaware, 120 licensed beds
• Ohio Living Sarah Moore · Delaware, 30 licensed beds
• Sarah Moore Home · Delaware, 21 licensed beds

What does assisted living cost at a community like Willow Brook at Delaware Run?

Ohio's statewide median for assisted living is $6,103 a month (CareScout 2025 Cost of Care Survey); no primary source publishes a Columbus-only figure, and Willow Brook at Delaware Run's own rates depend on apartment type and care level.

Ask Willow Brook at Delaware Run for a written, itemized monthly quote for your parent's assessed care level, including anything billed separately. Ohio's Assisted Living Waiver can pay for care services, though not room and board, for Medicaid-eligible residents of participating RCFs; ask whether this community accepts it and how many residents use it. How assisted living rates are built and waiver vs. private pay.

How should a family evaluate Willow Brook at Delaware Run?

With 322 licensed beds, Willow Brook at Delaware Run is large enough that staffing can differ floor to floor and shift to shift. Ask for the caregiver-to-resident ratio on the wing your parent would live in, day and overnight, and how many aides are awake after 11 p.m.

Willow Brook at Delaware Run was first licensed in 2009, so its inspection history is shorter than an older building's. Read every survey the Consumer Guide lists and ask how the leadership team has changed since opening. Visit at least twice, once unannounced near a mealtime, and ask to speak with a current resident's family. Bring the inspection record above and ask the administrator to walk you through the most recent survey.

Who do you call with a concern about care at Willow Brook at Delaware Run?

Call the Ohio Department of Health complaint line at 1-800-342-0553 for a licensing concern, or the Region 6 Long-Term Care Ombudsman at 1-800-536-5891 for free, confidential advocacy on a resident's behalf.

An ODH complaint can trigger the kind of complaint survey listed in the inspection record above. The ombudsman does not inspect; it resolves problems such as discharge notices, care-plan disputes and residents' rights issues, and acts with the resident's consent. For abuse, neglect or exploitation, Ohio's statewide APS line at 855-644-6277 (855-OHIO-APS) routes reports to Delaware County's Adult Protective Services 24 hours a day. For immediate danger, call 911. Ombudsman and APS, explained.

What should you ask on a tour of Willow Brook at Delaware Run?

Ask about overnight staffing, move-out triggers and the latest ODH survey first; those three answers separate communities faster than any brochure.

• What is the awake overnight staffing ratio on the floor where my parent would live?
• What happens if my parent needs skilled nursing beyond the time an RCF may provide it?
• How do you coordinate rides to OhioHealth, Ohio State or Mount Carmel appointments?
• Can we join a meal and an activity before deciding?
• What does the base rate include, and how are care levels priced?
• Which needs would require a move out, and how much notice do you give?