Carriage Court of Hilliard

Assisted living in Hilliard, Ohio. 136 licensed beds, ODH State ID 2248R, Franklin County. Last verified October 2026.

Carriage Court of Hilliard, in Hilliard, is one of the Columbus area's larger licensed assisted living communities: 136 beds under Ohio Department of Health State ID 2248R, licensed since 1999. Below is everything the Ohio Department of Health and the Ohio Department of Aging publish about it, and how to use that record when you visit.

Is Carriage Court of Hilliard licensed by the Ohio Department of Health?

Yes. Carriage Court of Hilliard holds an active Residential Care Facility license, ODH State ID 2248R, for 136 beds; the current license runs from January 1, 2026 to December 31, 2026.

The ODH record also registers Alzheimer's disease services here, the closest thing Ohio's license data has to a memory care flag.

What do Ohio inspection records show for Carriage Court of Hilliard?

Ohio's Long-Term Care Consumer Guide lists 3 ODH licensure surveys for Carriage Court of Hilliard in roughly the past four years, with 4 citations in total; the most recent, on March 10, 2025, found 0.

That works out to 1.3 citations per licensure survey, against a Columbus-area median of 1.7. That is at or below the regional median, a good sign, though surveys only capture what inspectors saw on the day.

Licensure surveys

Complaint surveys

Complaint investigations: 8 on record with 7 citations; none was flagged for substandard care or immediate jeopardy. ODH runs a complaint survey when someone files a concern, so the count reflects reporting as well as care.

Read each survey's findings on the Consumer Guide inspection page by clicking its date.

What do residents say about Carriage Court of Hilliard in Ohio's satisfaction survey?

In Ohio's 2025-2026 Resident Satisfaction Survey, Carriage Court of Hilliard received an overall score of 82.0 out of 100, below the statewide average of 85.5, based on 35 completed resident interviews.

Relative to the state, residents here rated meals and dining most favorably and spending time least favorably. Residents were interviewed in person for the Ohio Department of Aging, with data collected August 2025 through January 2026; 79 residents were eligible and the interview target of 24 was met. Read the state's full report (PDF).

Does Carriage Court of Hilliard provide memory care?

Carriage Court of Hilliard's ODH license record registers Alzheimer's disease services, so ask for its written special care unit policies, which Ohio requires it to provide before admission under OAC 3701-16-07(F)(5).

ODH does not issue a separate memory care license, so for private-pay families those written policies are the one document that spells out the unit's admission and discharge criteria, weekly staffing plan, staff training, activities, added costs and physical design. Compare them side by side with another community's. How Ohio regulates memory care.

Where is Carriage Court of Hilliard, and what else is licensed nearby?

Carriage Court of Hilliard is at 3570 Heritage Club Drive, Hilliard, Ohio 43026, in Franklin County, where families are served by the Central Ohio Area Agency on Aging (COAAA) and the Region 6 Long-Term Care Ombudsman (1-800-536-5891).

Franklin County is the center of the metro and has the deepest bench of licensed communities, from large campus operators in Dublin, Hilliard and Westerville to small single-building homes inside Columbus neighborhoods. Franklin County holds the region's main hospital systems: OhioHealth (Riverside Methodist, Grant, Doctors and Dublin Methodist), The Ohio State University Wexner Medical Center, and Mount Carmel's east and Grove City campuses; ask how the community handles rides to specialist appointments. See our Hilliard senior care guide and the Franklin County guide.

Other licensed communities near Hilliard

• The Ashford at Sturbridge · Hilliard, 165 licensed beds
• Traditions at Mill Run · Hilliard, 150 licensed beds
• The Inn at Library Way · Hilliard, 127 licensed beds
• Hilliard Assisted Living & Memory Care · Hilliard, 115 licensed beds
• Cranberry Park at Mill Run · Hilliard, 41 licensed beds
• Norwich Springs Health Campus · Hilliard, 41 licensed beds

What does assisted living cost at a community like Carriage Court of Hilliard?

Ohio's statewide median for assisted living is $6,103 a month (CareScout 2025 Cost of Care Survey); no primary source publishes a Columbus-only figure, and Carriage Court of Hilliard's own rates depend on apartment type and care level.

Ask Carriage Court of Hilliard for a written, itemized monthly quote for your parent's assessed care level, including anything billed separately. Ohio's Assisted Living Waiver can pay for care services, though not room and board, for Medicaid-eligible residents of participating RCFs; ask whether this community accepts it and how many residents use it. How assisted living rates are built and waiver vs. private pay.

How should a family evaluate Carriage Court of Hilliard?

With 136 licensed beds, Carriage Court of Hilliard is large enough that staffing can differ floor to floor and shift to shift. Ask for the caregiver-to-resident ratio on the wing your parent would live in, day and overnight, and how many aides are awake after 11 p.m.

Carriage Court of Hilliard has been licensed since 1999, so ask what has been renovated recently, whether bathrooms work for a walker or wheelchair, and whether any rooms are shared. Visit at least twice, once unannounced near a mealtime, and ask to speak with a current resident's family. Bring the inspection record above and ask the administrator to walk you through the most recent survey.

Who do you call with a concern about care at Carriage Court of Hilliard?

Call the Ohio Department of Health complaint line at 1-800-342-0553 for a licensing concern, or the Region 6 Long-Term Care Ombudsman at 1-800-536-5891 for free, confidential advocacy on a resident's behalf.

An ODH complaint can trigger the kind of complaint survey listed in the inspection record above. The ombudsman does not inspect; it resolves problems such as discharge notices, care-plan disputes and residents' rights issues, and acts with the resident's consent. Franklin County Adult Protective Services takes reports on weekdays at (614) 525-4348; after hours, call Ohio's statewide APS line at 855-644-6277 (855-OHIO-APS). For immediate danger, call 911. Ombudsman and APS, explained.

What should you ask on a tour of Carriage Court of Hilliard?

Ask about overnight staffing, move-out triggers and the latest ODH survey first; those three answers separate communities faster than any brochure.

• What is the awake overnight staffing ratio on the floor where my parent would live?
• How is the care plan built, and how often is it reviewed with the family?
• Do you have a special care unit, and may I take its written policies home?
• Do you accept Ohio's Assisted Living Waiver, and how many residents use it today?
• What does the base rate include, and how are care levels priced?
• Can I see your most recent ODH survey and your plan of correction?