Norwich Springs Health Campus

Assisted living in Hilliard, Ohio. 41 licensed beds, ODH State ID 2948R, Franklin County. Last verified October 2026.

Norwich Springs Health Campus holds an active Ohio Department of Health Residential Care Facility license, State ID 2948R, for 41 residents in Hilliard, Franklin County; the state first licensed it in 2021. Below is everything the Ohio Department of Health and the Ohio Department of Aging publish about it, and how to use that record when you visit.

Is Norwich Springs Health Campus licensed by the Ohio Department of Health?

Yes. Norwich Springs Health Campus holds an active Residential Care Facility license, ODH State ID 2948R, for 41 beds; the current license runs from January 1, 2026 to December 31, 2026.

What do Ohio inspection records show for Norwich Springs Health Campus?

Ohio's Long-Term Care Consumer Guide lists 3 ODH licensure surveys for Norwich Springs Health Campus in roughly the past four years, with 3 citations in total; the most recent, on April 2, 2026, found 0.

That works out to 1.0 citations per licensure survey, against a Columbus-area median of 1.7. That is at or below the regional median, a good sign, though surveys only capture what inspectors saw on the day.

Licensure surveys

Complaint surveys

Complaint investigations: 2 on record with 0 citations; none was flagged for substandard care or immediate jeopardy. ODH runs a complaint survey when someone files a concern, so the count reflects reporting as well as care.

Read each survey's findings on the Consumer Guide inspection page by clicking its date.

What are Norwich Springs Health Campus's Medicare star ratings?

Norwich Springs Health Campus has a Medicare overall rating of 4 of 5: 3 of 5 for health inspections, 4 of 5 for staffing and 5 of 5 for quality measures.

Its Medicare record is CMS #366492.

Ratings from Medicare Care Compare, data as of October 1, 2026. Star ratings, certified beds, survey dates, deficiency counts and penalties are CMS’s own published figures (CMS Provider Data Catalog, Provider Information); we compute no rating of our own. They are federal inspection and staffing measures, not resident reviews.

What do residents say about Norwich Springs Health Campus in Ohio's satisfaction survey?

In Ohio's 2025-2026 Resident Satisfaction Survey, Norwich Springs Health Campus received an overall score of 80.4 out of 100, below the statewide average of 85.5, based on 16 completed resident interviews.

Relative to the state, residents here rated care and services most favorably and moving in least favorably. Residents were interviewed in person for the Ohio Department of Aging, with data collected August 2025 through January 2026; 32 residents were eligible and the interview target of 16 was met. Read the state's full report (PDF).

What does Norwich Springs Health Campus publish about itself?

Norwich Springs Health Campus is located at 4680 Library Way, Hilliard, OH 43026, in Franklin County on the west side of the Columbus metro. According to the operator's own website, the campus offers independent living apartments, assisted living, memory care, and skilled nursing and rehabilitation, operated by Trilogy Health Services.

Having independent living, assisted living, memory care, and skilled nursing under one roof lets a resident's care plan adjust over time without a move to a new community. Trilogy's memory care program uses consistent daily routines and its "Best Friends" companion approach, while its skilled services team handles physical, occupational, and speech therapy alongside 24-hour nursing care for those recovering from a hospital stay. Families should confirm current availability and specific care levels directly with the community.

From the community's own published information, checked when this listing was first verified (2026). Amenities and programs change; confirm them on a visit. The community's official page.

Does Norwich Springs Health Campus provide memory care?

Norwich Springs Health Campus's ODH record does not register Alzheimer's disease services; if the community markets memory care, ask for the written special care unit policies Ohio requires before admission under OAC 3701-16-07(F)(5).

ODH does not issue a separate memory care license, so for private-pay families those written policies are the one document that spells out the unit's admission and discharge criteria, weekly staffing plan, staff training, activities, added costs and physical design. Compare them side by side with another community's. How Ohio regulates memory care.

Where is Norwich Springs Health Campus, and what else is licensed nearby?

Norwich Springs Health Campus is at 4680 Library Way, Hilliard, Ohio 43026, in Franklin County, where families are served by the Central Ohio Area Agency on Aging (COAAA) and the Region 6 Long-Term Care Ombudsman (1-800-536-5891).

Franklin County is the center of the metro and has the deepest bench of licensed communities, from large campus operators in Dublin, Hilliard and Westerville to small single-building homes inside Columbus neighborhoods. Franklin County holds the region's main hospital systems: OhioHealth (Riverside Methodist, Grant, Doctors and Dublin Methodist), The Ohio State University Wexner Medical Center, and Mount Carmel's east and Grove City campuses; ask how the community handles rides to specialist appointments. See our Hilliard senior care guide and the Franklin County guide.

Other licensed communities near Hilliard

• The Ashford at Sturbridge · Hilliard, 165 licensed beds
• Traditions at Mill Run · Hilliard, 150 licensed beds
• Carriage Court of Hilliard · Hilliard, 136 licensed beds
• The Inn at Library Way · Hilliard, 127 licensed beds
• Hilliard Assisted Living & Memory Care · Hilliard, 115 licensed beds
• Cranberry Park at Mill Run · Hilliard, 41 licensed beds

What does assisted living cost at a community like Norwich Springs Health Campus?

Ohio's statewide median for assisted living is $6,103 a month (CareScout 2025 Cost of Care Survey); no primary source publishes a Columbus-only figure, and Norwich Springs Health Campus's own rates depend on apartment type and care level.

Ask Norwich Springs Health Campus for a written, itemized monthly quote for your parent's assessed care level, including anything billed separately. Ohio's Assisted Living Waiver can pay for care services, though not room and board, for Medicaid-eligible residents of participating RCFs; ask whether this community accepts it and how many residents use it. How assisted living rates are built and waiver vs. private pay.

How should a family evaluate Norwich Springs Health Campus?

A 41-bed community like Norwich Springs Health Campus is small enough that families often get to know the whole care team. Ask who covers when the regular caregiver is off, and whether agency staff fill shifts.

Norwich Springs Health Campus was first licensed in 2021, so its inspection history is shorter than an older building's. Read every survey the Consumer Guide lists and ask how the leadership team has changed since opening. Visit at least twice, once unannounced near a mealtime, and ask to speak with a current resident's family. Bring the inspection record above and ask the administrator to walk you through the most recent survey.

Who do you call with a concern about care at Norwich Springs Health Campus?

Call the Ohio Department of Health complaint line at 1-800-342-0553 for a licensing concern, or the Region 6 Long-Term Care Ombudsman at 1-800-536-5891 for free, confidential advocacy on a resident's behalf.

An ODH complaint can trigger the kind of complaint survey listed in the inspection record above. The ombudsman does not inspect; it resolves problems such as discharge notices, care-plan disputes and residents' rights issues, and acts with the resident's consent. Franklin County Adult Protective Services takes reports on weekdays at (614) 525-4348; after hours, call Ohio's statewide APS line at 855-644-6277 (855-OHIO-APS). For immediate danger, call 911. Ombudsman and APS, explained.

What should you ask on a tour of Norwich Springs Health Campus?

Ask about overnight staffing, move-out triggers and the latest ODH survey first; those three answers separate communities faster than any brochure.

• How do you handle a fall at night, and when is the family called?
• Which needs would require a move out, and how much notice do you give?
• How many caregivers left in the past 12 months?
• Do you have a special care unit, and may I take its written policies home?
• Who administers medications, and how are errors tracked and reported?
• Who is the family's contact after hours?