The Avalon of New Albany

Assisted living in New Albany, Ohio. 150 licensed beds, ODH State ID 2771R, Franklin County. Last verified October 2026.

The Avalon of New Albany, in New Albany, is one of the Columbus area's larger licensed assisted living communities: 150 beds under Ohio Department of Health State ID 2771R, licensed since 2017. Below is everything the Ohio Department of Health and the Ohio Department of Aging publish about it, and how to use that record when you visit.

Is The Avalon of New Albany licensed by the Ohio Department of Health?

Yes. The Avalon of New Albany holds an active Residential Care Facility license, ODH State ID 2771R, for 150 beds; the current license runs from January 1, 2026 to December 31, 2026.

What do Ohio inspection records show for The Avalon of New Albany?

Ohio's Long-Term Care Consumer Guide lists 4 ODH licensure surveys for The Avalon of New Albany in roughly the past four years, with 4 citations in total; the most recent, on April 22, 2026, found 0.

That works out to 1.0 citations per licensure survey, against a Columbus-area median of 1.7. That is at or below the regional median, a good sign, though surveys only capture what inspectors saw on the day.

Licensure surveys

Complaint surveys

Complaint investigations: 17 on record with 19 citations; none was flagged for substandard care or immediate jeopardy. ODH runs a complaint survey when someone files a concern, so the count reflects reporting as well as care.

Read each survey's findings on the Consumer Guide inspection page by clicking its date.

What do residents say about The Avalon of New Albany in Ohio's satisfaction survey?

Ohio has not published a 2025-2026 resident satisfaction score for The Avalon of New Albany; the state withholds a score when too few residents are eligible or respond, so the absence is not a negative finding on its own.

You can check the current status in the state's Long-Term Care Quality Navigator. Without a survey score, the inspection record above and a conversation with current residents' families carry more weight.

Where is The Avalon of New Albany, and what else is licensed nearby?

The Avalon of New Albany is at 245 East Main Street, New Albany, Ohio 43054, in Franklin County, where families are served by the Central Ohio Area Agency on Aging (COAAA) and the Region 6 Long-Term Care Ombudsman (1-800-536-5891).

Franklin County is the center of the metro and has the deepest bench of licensed communities, from large campus operators in Dublin, Hilliard and Westerville to small single-building homes inside Columbus neighborhoods. Franklin County holds the region's main hospital systems: OhioHealth (Riverside Methodist, Grant, Doctors and Dublin Methodist), The Ohio State University Wexner Medical Center, and Mount Carmel's east and Grove City campuses; ask how the community handles rides to specialist appointments. See our New Albany senior care guide and the Franklin County guide.

Other licensed communities near New Albany

• Wesley Woods at New Albany · New Albany, 188 licensed beds
• Smith's Mill Health Campus · New Albany, 57 licensed beds
• Parkside · Reynoldsburg, 150 licensed beds
• Wesley Ridge · Reynoldsburg, 135 licensed beds
• Westerville Senior Living · Westerville, 144 licensed beds
• Inniswood Village · Westerville, 100 licensed beds

What does assisted living cost at a community like The Avalon of New Albany?

Ohio's statewide median for assisted living is $6,103 a month (CareScout 2025 Cost of Care Survey); no primary source publishes a Columbus-only figure, and The Avalon of New Albany's own rates depend on apartment type and care level.

Ask The Avalon of New Albany for a written, itemized monthly quote for your parent's assessed care level, including anything billed separately. Ohio's Assisted Living Waiver can pay for care services, though not room and board, for Medicaid-eligible residents of participating RCFs; ask whether this community accepts it and how many residents use it. How assisted living rates are built and waiver vs. private pay.

Does The Avalon of New Albany provide memory care?

The Avalon of New Albany's ODH record does not register Alzheimer's disease services; if the community markets memory care, ask for the written special care unit policies Ohio requires before admission under OAC 3701-16-07(F)(5).

ODH does not issue a separate memory care license, so for private-pay families those written policies are the one document that spells out the unit's admission and discharge criteria, weekly staffing plan, staff training, activities, added costs and physical design. Compare them side by side with another community's. How Ohio regulates memory care.

How should a family evaluate The Avalon of New Albany?

A 150-bed building like The Avalon of New Albany usually runs more than one care level under one roof. Ask how residents are assessed into a care level, how often that assessment is repeated, and exactly which change moves the monthly price up.

The Avalon of New Albany was first licensed in 2017, so its inspection history is shorter than an older building's. Read every survey the Consumer Guide lists and ask how the leadership team has changed since opening. Visit at least twice, once unannounced near a mealtime, and ask to speak with a current resident's family. Bring the inspection record above and ask the administrator to walk you through the most recent survey.

What should you ask on a tour of The Avalon of New Albany?

Ask about overnight staffing, move-out triggers and the latest ODH survey first; those three answers separate communities faster than any brochure.

• Which needs would require a move out, and how much notice do you give?
• Who is the family's contact after hours?
• How do you handle a fall at night, and when is the family called?
• Do you accept Ohio's Assisted Living Waiver, and how many residents use it today?
• Can we join a meal and an activity before deciding?
• What does the base rate include, and how are care levels priced?

Who do you call with a concern about care at The Avalon of New Albany?

Call the Ohio Department of Health complaint line at 1-800-342-0553 for a licensing concern, or the Region 6 Long-Term Care Ombudsman at 1-800-536-5891 for free, confidential advocacy on a resident's behalf.

An ODH complaint can trigger the kind of complaint survey listed in the inspection record above. The ombudsman does not inspect; it resolves problems such as discharge notices, care-plan disputes and residents' rights issues, and acts with the resident's consent. Franklin County Adult Protective Services takes reports on weekdays at (614) 525-4348; after hours, call Ohio's statewide APS line at 855-644-6277 (855-OHIO-APS). For immediate danger, call 911. Ombudsman and APS, explained.