StoryPoint Upper Arlington

Assisted living in Columbus, Ohio. 162 licensed beds, ODH State ID 2970R, Franklin County. Last verified October 2026.

StoryPoint Upper Arlington is a 162-bed assisted living community in Columbus, Ohio, licensed by the Ohio Department of Health as a Residential Care Facility (State ID 2970R) since 2023. Below is everything the Ohio Department of Health and the Ohio Department of Aging publish about it, and how to use that record when you visit.

Is StoryPoint Upper Arlington licensed by the Ohio Department of Health?

Yes. StoryPoint Upper Arlington holds an active Residential Care Facility license, ODH State ID 2970R, for 162 beds; the current license runs from January 1, 2026 to December 31, 2026.

What do Ohio inspection records show for StoryPoint Upper Arlington?

Ohio's Long-Term Care Consumer Guide lists 3 ODH licensure surveys for StoryPoint Upper Arlington in roughly the past four years, with 2 citations in total; the most recent, on September 11, 2025, found 1.

That works out to 0.7 citations per licensure survey, against a Columbus-area median of 1.7. That is at or below the regional median, a good sign, though surveys only capture what inspectors saw on the day.

Licensure surveys

Complaint surveys

Complaint investigations: 2 on record with 1 citation; none was flagged for substandard care or immediate jeopardy. ODH runs a complaint survey when someone files a concern, so the count reflects reporting as well as care.

Read each survey's findings on the Consumer Guide inspection page by clicking its date.

What do residents say about StoryPoint Upper Arlington in Ohio's satisfaction survey?

In Ohio's 2025-2026 Resident Satisfaction Survey, StoryPoint Upper Arlington received an overall score of 92.7 out of 100, above the statewide average of 85.5, based on 25 completed resident interviews.

Relative to the state, residents here rated spending time most favorably and moving in least favorably. Residents were interviewed in person for the Ohio Department of Aging, with data collected August 2025 through January 2026; 84 residents were eligible and the interview target of 25 was met. Read the state's full report (PDF).

Does StoryPoint Upper Arlington provide memory care?

StoryPoint Upper Arlington's ODH record does not register Alzheimer's disease services; if the community markets memory care, ask for the written special care unit policies Ohio requires before admission under OAC 3701-16-07(F)(5).

ODH does not issue a separate memory care license, so for private-pay families those written policies are the one document that spells out the unit's admission and discharge criteria, weekly staffing plan, staff training, activities, added costs and physical design. Compare them side by side with another community's. How Ohio regulates memory care.

Where is StoryPoint Upper Arlington, and what else is licensed nearby?

StoryPoint Upper Arlington is at 3240 Tremont Road, Columbus, Ohio 43221, in Franklin County, where families are served by the Central Ohio Area Agency on Aging (COAAA) and the Region 6 Long-Term Care Ombudsman (1-800-536-5891).

Franklin County is the center of the metro and has the deepest bench of licensed communities, from large campus operators in Dublin, Hilliard and Westerville to small single-building homes inside Columbus neighborhoods. Franklin County holds the region's main hospital systems: OhioHealth (Riverside Methodist, Grant, Doctors and Dublin Methodist), The Ohio State University Wexner Medical Center, and Mount Carmel's east and Grove City campuses; ask how the community handles rides to specialist appointments. See our Columbus senior care guide and the Franklin County guide.

Other licensed communities near Columbus

• Oakleaf Village · Columbus, 206 licensed beds
• Kensington Place · Columbus, 187 licensed beds
• Harrison on 5th by Senior Star · Columbus, 180 licensed beds
• Mayfair Village Retirement Community · Columbus, 172 licensed beds
• The Ashford on Broad · Columbus, 165 licensed beds
• StoryPoint East Broad · Columbus, 150 licensed beds

What does assisted living cost at a community like StoryPoint Upper Arlington?

Ohio's statewide median for assisted living is $6,103 a month (CareScout 2025 Cost of Care Survey); no primary source publishes a Columbus-only figure, and StoryPoint Upper Arlington's own rates depend on apartment type and care level.

Ask StoryPoint Upper Arlington for a written, itemized monthly quote for your parent's assessed care level, including anything billed separately. Ohio's Assisted Living Waiver can pay for care services, though not room and board, for Medicaid-eligible residents of participating RCFs; ask whether this community accepts it and how many residents use it. How assisted living rates are built and waiver vs. private pay.

How should a family evaluate StoryPoint Upper Arlington?

With 162 licensed beds, StoryPoint Upper Arlington is large enough that staffing can differ floor to floor and shift to shift. Ask for the caregiver-to-resident ratio on the wing your parent would live in, day and overnight, and how many aides are awake after 11 p.m.

StoryPoint Upper Arlington was first licensed in 2023, so its inspection history is shorter than an older building's. Read every survey the Consumer Guide lists and ask how the leadership team has changed since opening. Visit at least twice, once unannounced near a mealtime, and ask to speak with a current resident's family. Bring the inspection record above and ask the administrator to walk you through the most recent survey.

Who do you call with a concern about care at StoryPoint Upper Arlington?

Call the Ohio Department of Health complaint line at 1-800-342-0553 for a licensing concern, or the Region 6 Long-Term Care Ombudsman at 1-800-536-5891 for free, confidential advocacy on a resident's behalf.

An ODH complaint can trigger the kind of complaint survey listed in the inspection record above. The ombudsman does not inspect; it resolves problems such as discharge notices, care-plan disputes and residents' rights issues, and acts with the resident's consent. Franklin County Adult Protective Services takes reports on weekdays at (614) 525-4348; after hours, call Ohio's statewide APS line at 855-644-6277 (855-OHIO-APS). For immediate danger, call 911. Ombudsman and APS, explained.

What should you ask on a tour of StoryPoint Upper Arlington?

Ask about overnight staffing, move-out triggers and the latest ODH survey first; those three answers separate communities faster than any brochure.

• Who administers medications, and how are errors tracked and reported?
• Do you accept Ohio's Assisted Living Waiver, and how many residents use it today?
• How is the care plan built, and how often is it reviewed with the family?
• Who is the family's contact after hours?
• How many caregivers left in the past 12 months?
• How do you handle a fall at night, and when is the family called?